get in touch - 0121 448 5980 / 0783 417 1072
Welcome to Charles Rowley, Polishing & Plating and manufacturers of made to measure and bespoke curtain poles.

Terms and Conditions

All goods supplied are sold by Charles Rowley 1830 Ltd (The Company) subject to the following terms and conditions.

Title of Goods

The ownership of the goods shall remain with Charles Rowley Ltd until full payment for the goods has been received.

Payment Terms

All orders must be paid for in full at the time of order unless other terms have been agreed. A deposit of 50% will be required against all made to measure orders regardless of account terms. Trade accounts must be paid no later than the 30th day following the date of the relevant invoice.

Price

The prices charged by the Company for its goods are liable to alteration at the Company’s own discretion at any time. All prices herein are Net List Price excluding VAT. Prices and specifications may vary from time to time. Prices charged will be those ruling on the date of confirmation of the order. The Company will provide a written quotation upon request. The Company will charge Value Added Tax at the rate in force at the time of the sale.

Delivery Charges

The Company will charge £10.00 for delivery of under £250 net Orders over £250 net will be carriage free to uk only. Carriage for some parts of Scotland and offshore parts of the UK will be charged at the most economical rate available at the time.

Returns

No made to measure goods correctly produced to customer specification will be accepted for credit. Return of goods supplied correctly is not usually accepted. In exceptional circumstances a handling charge of 10% will apply to restocking of correctly supplied standard products.

Claims

Written notification of any shortages, damage or other discrepancies must be sent to us within three days of receipt of consignment. Claims for non-delivery must be made within seven days of invoice date.

Guarantee

The Company will replace, free of charge, or at its option refund the invoice value of goods supplied, which prove to be defective in normal use within twelve months from the date of sale.

Notes For Made To Measure Products

Please ensure that all measurements and specifications are correct. All orders are individually produced and an order cannot be cancelled or changed once the manufacturing process has started. All orders should be in writing. Wood is a natural product and therefore infinitely variable. The variations within the wood can result in subtle variation in colour. Due to limitations of photography, some colours shown in our brochure may vary slightly from the finished product. Due to the hand finish nature of patinated colours (antique, bronze, armoury black, gunmetal) actual colours may vary slightly, due to limitations of photography and printing colours may not be a perfect representation of the finished colour and should be considered as a guide only. Colour samples are available upon request.

A full scale template should be provided for all bent poles. The company will not be liable for dimensional or detail errors if such a template has not been provided.

An accurate full scale drawing should be provided for all bespoke brackets and other items. The company will not be liable for dimensional or design errors if such a drawing has not been provided.

Production Lead Times

Standard stock items will generally be despatched within 7 days of order. We will endeavour to advise of stock shortages within 24 hours of receipt of any order. Made to order goods, such as custom brackets or brass or wood poles and fittings will generally be despatched within 3 weeks of order confirmation and receipt of drawings or payment as required. Despatch times will vary due to manufacturing work loads. Please advise us if you are working to a specific date and we will endeavour to meet it. Despatch times are estimates only.

We advise you not book fitters or make other arrangements or commitments until the goods have been received and checked. The Company cannot be held liable for any expenses incurred if this advice is not followed.